Refund policy

7-day satisfaction and money-back guarantee

We want you to be happy with your Fairy Petal flowers. If you are not satisfied for any reason, contact sale@fairypetal.us within 7 days after delivery to request a return and refund of the full product amount you actually paid, after any discounts. This guarantee includes sale and personalized floral products.

Original shipping charges are not refundable. You are responsible for return shipping costs. There is no restocking fee. Any applicable tax refund is calculated when the product refund is processed.

How to request your refund

Email your order number and the item you wish to return. Please contact us before sending anything back so we can provide return instructions. Return the complete item with its included components, protected for shipping; use the original packaging when possible. Returns are sent to Fairy Petal, 1862 Fountain View Dr, Houston, TX 77057, following the instructions we provide.

Damaged, incorrect or defective items

Please contact us promptly if your item arrives damaged, defective or incorrect. Include your order number and photos if available so we can help. This policy does not limit any rights you may have under applicable law.

Refund processing

Once we receive your return and confirm the returned item, we will process the product refund to your original payment method within 10 business days. Your bank or card provider may need additional time to post the credit. If more than 15 business days have passed since your refund was confirmed, contact sale@fairypetal.us.